Every piece of The Clerkenwell Jeweller jewellery is handmade, to order.

I hope you will love your jewellery but if you are not completely satisfied, you are able to return or exchange any items within 14 days from the dispatch date. Any returned item need to be unworn, undamaged and in a good condition.

Items returned as faulty will be inspected and any item displaying damage clearly as a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty. The Clerkenwell Jeweller will issue a credit note or arrange an exchange, in this case.

If items are accepted by The Clerkenwell Jeweller as faulty; a full refund, including postage, will be issued immediately. You will be notified when this is authorised.

All returns are paid for by the customer and are not free of charge.

Please Contact Us should you wish to return your jewellery.

UK Next Day and Saturday Delivery fees are non-refundable.

UK – you can return the item(s) to us via your preferred courier. Any delays or losses in transit will be at your own risk.

International (EU only) – a return can be arranged on your behalf to ensure its safe carriage. You will be informed you of the fee payable at the time of your return request. You may use a courier service of your choice. Should you use your own courier any delays or losses in transit will be at your own risk.

International (excluding EU) – a return can be arranged on your behalf to ensure its safe carriage. You will be informed you of the fee payable at the time of your return request. You may use a courier service of your choice. Should you use your own courier you will be responsible for any international customs duties and sales taxes, and any delays or losses in transit will be at your own risk.